Turn Customer ConversationsInto Product Decisions
Stop losing customer insights across scattered tools. Product7 unifies feedback, support, and product context in one connected workspace.
Product7When customer knowledge is fragmented, product decisions get slower, issues get harder to spot, and valuable insight quietly disappears.
Every interaction with a customer contains valuable insight.
Product7 transforms fragmented customer conversations into actionable intelligence — helping teams prioritize with confidence and improve the customer experience, one connected signal at a time.
One connected customer intelligence workflow
Capture Every Customer Signal
Collect customer feedback, support conversations, feature requests, surveys, and customer interactions in one place.
Turn Signals Into Intelligence
Identify trends, understand customer needs, prioritize product improvements, and uncover insight with AI.
Close the Feedback Loop
Keep customers informed through roadmaps, changelogs, documentation, and continuous communication.
Every capability feeds one customer intelligence workflow
Instead of standalone modules, every feature below exists to capture a customer signal, help your team understand it, or close the loop back to the customer who raised it.
Capture Every Customer Signal
Collect customer feedback, support conversations, feature requests, surveys, and interactions in one place.
Support Inbox
Every support conversation is a feedback opportunity. Highlight any message in a conversation and turn it into feedback on your board with one click — capturing bug reports, feature requests, and insight your team would otherwise lose. Your inbox isn't a dead end — it feeds the cycle.
How do I export my data to CSV?
The Slack integration isn't syncing
Thanks for the quick response!
Feature request: bulk import
Feedback Boards
The cycle starts here. Customers share ideas, report issues, and vote on what matters most. Feedback flows straight into your roadmap — no copy-pasting between tools. When you ship, voters get notified automatically.
Surveys & NPS
Quantify what your feedback boards tell you qualitatively. Run NPS, CSAT, and custom surveys via email, in-app widgets, or QR codes — and feed the results right back into your roadmap priorities.
Close the Feedback Loop
Keep customers informed through roadmaps, changelogs, and documentation — proof that their feedback led somewhere.
Public Roadmap
Feedback becomes a roadmap item. Roadmap items move from Planned to In Progress to Shipped — and customers watch it happen live. Every status change is proof that you listen. This is where trust gets built.
Changelog
You shipped the feature — now tell the people who asked for it. Changelogs link directly to the original feedback, so customers see "You asked, we built it." Notify via email, in-app widget, or RSS. The loop closes here.
We've added dark mode support across the entire platform, improved load times by 50%, and completely redesigned the dashboard for a better user experience.
Fixed an issue where CSV exports would fail for large datasets. Also improved mobile responsiveness across all feedback views.
Introducing real-time webhooks for all feedback events. Configure custom payloads and automatic retry logic for failed deliveries.
Enhanced SSO integration with support for SAML 2.0 and improved two-factor authentication with backup codes.
Team workspaces are here! Create separate workspaces, assign role-based permissions, and track team activity in the new feed.
Build custom reports with our new analytics dashboard. Export data to CSV and visualize feedback trends over time.
We've added dark mode support across the entire platform, improved load times by 50%, and completely redesigned the dashboard.
Fixed an issue where CSV exports would fail for large datasets. Also improved mobile responsiveness across all feedback views.
Help Docs
A knowledge base that your AI support agent actually knows. Write help articles, and they instantly become answers your bot can cite. Fewer tickets, faster resolutions, happier customers.
- Write beautifully formatted articles with our rich text editor
- Match your brand with custom domains and styling
- Help customers find answers with powerful search
- Track what's working with built-in analytics
AI that powers every stage
Your team doesn't just get tools, they get an intelligent system. Aria, our AI engine, helps collect feedback, organize insights, prioritize what matters, and support customers automatically across every stage of the cycle.
- Auto-categorize feedback & detect duplicates
- Sentiment scoring & smart trend clustering
- Draft changelogs from shipped feedback
- AI support bot that knows your roadmap and docs
Keep your customer intelligence connected
Product7 works with the tools your team already uses, so customer feedback, support conversations, and product work stay connected in one continuous workflow — instead of scattered across disconnected apps.
Live today: Slack, with more integrations in active development.
Used across your entire organization
One shared customer intelligence workflow. Every team contributes to it, and every team benefits from it.
Product Teams
Prioritize product improvements using validated customer insights, not just opinions.
Customer Support
Capture valuable product feedback during every customer conversation, without extra work.
Customer Success
Understand customer needs and advocate for them with a complete view of the relationship.
Leadership
Track customer trends and make strategic decisions based on real customer data.
Join the Founding Customer Program
We're early — and looking for growth-stage B2B SaaS teams to help shape the product. Founding customers get guided onboarding, direct access to our team, roadmap influence, and priority support.
Learn MoreStop Losing Customer Insights
See how Product7 helps your entire team work from one shared source of customer intelligence — instead of feedback, support, and product context scattered across five different tools.