Every Ticket
Feeds the Cycle
A shared inbox where support conversations become product insights. Highlight any message in a conversation and turn it into feedback on your board with one click — no copy-pasting between tools.
How do I export my data to CSV?
The Slack integration isn't syncing
Thanks for the quick response!
Feature request: bulk import
Why Traditional Support Falls Short
- Support tickets are often closed and forgotten.
- Product insights stay trapped inside conversations.
- Teams lose valuable customer intelligence.
How Product7 Is Different
Support that builds your product
Resolve conversations, capture insights, and feed them back into your roadmap — automatically.
Resolve
Help your team deliver fast, organized customer support.
Shared Inbox
One inbox for your entire team. No more CC chaos or missed messages.
Assignment & Routing
Assign conversations to team members and route them by priority.
Collision Detection
See when teammates are viewing or replying. No duplicate responses.
Saved Replies
Create templates for common questions. Reply in seconds, not minutes.
SLA & Analytics
Track response times and resolution rates. Meet your support SLAs.
Understand
Give every agent the context they need before replying.
Customer Context
See customer history, plan, and activity right in the conversation view.
Improve
Every resolved conversation is an opportunity to improve your product.
Message to Feedback
Highlight any message in a conversation and turn it into feedback on your board with one click.
The inbox is one stage of your customer intelligence workflow
Every conversation captured here connects to feedback, roadmap, and changelog — so nothing your customers tell you gets lost.