Every Ticket
Feeds the Cycle
A shared inbox where support conversations become product insights. When a ticket closes, AI suggests feedback your team can approve straight to the board — or highlight any message to capture it manually.
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Feature request: bulk import
Support that builds your product
Resolve conversations, capture insights, and feed them back into your roadmap — automatically.
Shared Inbox
One inbox for your entire team. No more CC chaos or missed messages.
Assignment & Routing
Assign conversations to team members. Route by topic, language, or priority.
Collision Detection
See when teammates are viewing or replying. No duplicate responses.
Saved Replies
Create templates for common questions. Reply in seconds, not minutes.
Customer Context
See customer history, plan, and activity right in the conversation view.
SLA & Analytics
Track response times and resolution rates. Meet your support SLAs.
AI Feedback Suggestions
When a conversation ends, AI suggests feedback — bug reports, feature requests, or insights — ready for your team to approve.
Message to Feedback
Highlight any message in a conversation and turn it into feedback on your board with one click.
From phone call to changelog
VoIP calls flow through the same AI pipeline as every other conversation. A customer calls in, and the system handles the rest.
The Support Cycle
Every call feeds the next improvement
Customer Calls
VoIP call connects to your support team
AI Transcribes
Sentiment and intent detected in real-time
“We need bulk import — one by one is killing us.”
Feedback Created
AI suggests it, your team approves
Add bulk import for data
From call with Ngozi B.
Ship & Announce
Changelog goes out, customer notified
Bulk Import
Ngozi B. notified
Customer Calls
VoIP call connects to your support team
AI Transcribes
Sentiment and intent detected in real-time
“We need bulk import — one by one is killing us.”
Feedback Created
AI suggests it, your team approves
Add bulk import for data
From call with Ngozi B.
Ship & Announce
Changelog goes out, customer notified
Bulk Import — Shipped
Ngozi B. notified
The cycle repeats with every new call
One phone call. Zero manual work. The customer who asked for it is the first to know when it ships.