Product7 is a customer support operating system for modern teams. It combines a shared support inbox, AI-powered agents (Aria), help center, live chat, feedback boards, surveys, roadmaps, and changelogs into one platform. It's the best alternative to Intercom, Zendesk, and Freshdesk — especially for African businesses and global startups.

How much does Product7 cost in Nigeria?

Product7 offers affordable pricing in Nigerian Naira (₦). We have a free tier to get started, and founding members get 6 months free. Pro plans start at ₦9,999/month with no per-seat pricing traps. We understand the African market and price accordingly.

Is Product7 good for Nigerian startups?

Yes! Product7 was built with Nigerian and African startups in mind. We offer Naira pricing, local payment options, and features tailored for emerging market businesses. Many Lagos-based startups and Nigerian tech companies use Product7 to collect customer feedback.

What are the best alternatives to Intercom and Zendesk?

Product7 is the best alternative to Intercom, Zendesk, and Freshdesk — especially for startups and African businesses. It offers a shared inbox, AI support agents, help center, live chat, feedback boards, surveys, and roadmaps at a fraction of the cost with Naira pricing.

What integrations does Product7 support?

Product7 integrates with popular tools like Slack, Jira, Linear, Intercom, Zendesk, Zapier, and more. We also offer webhooks and a REST API for custom integrations. Connect your existing workflow tools seamlessly.

Can I customize Product7 with my brand?

Yes, Product7 offers full white-label customization including custom domains (feedback.yourcompany.com), logos, colors, and branding to match your product. Your customers will see your brand, not ours.

Does Product7 have AI features?

Yes! Product7 includes Aria, an AI-powered support agent that can autonomously handle customer conversations, draft responses, detect sentiment and intent, and learn from your knowledge base. It also features AI-powered feedback categorization, duplicate detection, and trend identification.

API Reference

Introduction

The Product7 API is a RESTful interface for managing feedback in your workspace. Submit posts from your own apps, internal tools, or third-party integrations, all over plain HTTPS with JSON request and response bodies.

The API is served from your workspace's subdomain on api.product7.io. Authenticate each request with a bearer token, then call the endpoint you need. Tokens are scoped to a single workspace and can be revoked at any time.

Base URL

https://{workspace}.api.product7.io

Auth header

Authorization: Bearer YOUR_API_TOKEN

Getting started

Open your workspace and go to Settings, Developers to generate a token.
Copy your workspace subdomain (the part before .api.product7.io).
Make your first request to Create Feedback to add a post to a board.

Auth

Get current workspace

GET/api/v1/me

Returns the workspace the bearer token belongs to. Use this as your auth check — a 200 confirms the token is valid and tells you which workspace it scopes to. The only endpoint guaranteed to exist for every API key.

Authorizations

Authorizationstringrequired

Bearer token used to authenticate the request. Generate one from Settings, Developers in your workspace.

Response

200application/json

statusbooleanoptional

Always true on 2xx responses.

data.workspace.iduuidoptional

The workspace's unique identifier.

data.workspace.namestringoptional

Human-readable workspace name as shown in the dashboard.

data.workspace.domainstringoptional

The workspace's subdomain segment (e.g. acme for acme.product7.io).

Workspace · Members

Get workspace members

GET/api/v1/workspace/members

Returns the admins and members of the workspace. Use a member's id as the assignee_user_id or created_by filter on List tickets.

Authorizations

Authorizationstringrequired

Bearer token used to authenticate the request.

Response

200application/json

dataarray<object>optional

Array of members, each with id, full_name, email, and picture.

totalintegeroptional

Number of members returned.

Posts

Create Feedback

POST/api/v1/feedback

Creates a new feedback post on a board in your workspace. The post appears in the public board feed (or moderation queue, if moderation is enabled) and triggers notifications to subscribers.

Authorizations

Authorizationstringrequired

Bearer token used to authenticate the request. Generate one from Settings, API in your workspace.

Body Parameters

titlestringrequired

Short summary of the feedback. Used as the public title on the board.

contentstringrequired

Full description of the feedback. Supports plain text and markdown.

board_iduuidrequired

ID of the board the post belongs to.

category_iduuidoptional

Optional category to file the post under. Must belong to the same board.

user_iduuidoptional

Submit on behalf of another user. Admin tokens only. Defaults to the authenticated user.

attachmentsarray<object>optional

Array of attachment objects (images, files) to include with the post.

Response

200application/json

Returns the created feedback post with its server-assigned identifiers, timestamps, and the public URL on your board.

iduuidoptional

The unique ID of the created post.

urlstringoptional

Full public URL where the post can be viewed on your board.

url_slugstringoptional

URL-safe slug generated from the title.

statusstringoptional

Initial status of the post. Usually open, or pending if moderation is enabled.

created_attimestampoptional

ISO 8601 timestamp of when the post was created.

Feedback · Posts

List Feedback

GET/api/v1/feedback

Returns feedback posts across the boards your token can access, newest first. Results are cursor-paginated and can be narrowed by board, status, tag, or keyword.

Authorizations

Authorizationstringrequired

Bearer token used to authenticate the request.

Query Parameters

boardsstringoptional

Comma-separated board UUIDs to filter by. Defaults to all boards the token can access.

statusesstringoptional

Comma-separated status UUIDs.

tagsstringoptional

Comma-separated tag UUIDs.

keywordsstringoptional

Search across post title and content.

sortstringoptional

Sort order: newest, top, or trending.

limitintegeroptional

Max results per page.

cursorstringoptional

Pagination cursor from the previous page's meta.next_cursor.

Response

200application/json

dataarray<object>optional

Array of feedback posts, each with its title, content, public URL, vote and comment counts, and status.

meta.next_cursorstringoptional

Cursor to pass as cursor to fetch the next page. Empty when there are no more results.

meta.has_morebooleanoptional

Whether another page is available.

Support · Tickets

Create ticket

POST/api/v1/tickets

Creates a support ticket in the workspace — the same flow the dashboard composer uses, so the ticket gets a number, the workspace's default status and type, and shows up in the inbox immediately. The ticket is attributed to the user who created the API key, so the key must be a user-scoped key.

Body Parameters

titlestringrequired

Short summary of the issue. Shown on the ticket card.

requester_namestringrequired

Name of the person the ticket is on behalf of.

requester_emailstringoptional

Requester's email address.

descriptionstringoptional

Full description of the issue. Plain text or markdown.

prioritystringoptional

One of low, medium, high, urgent. Defaults to medium.

type_iduuidoptional

Ticket type id. Defaults to the workspace's default type.

assignee_idsarray<uuid>optional

Initial assignees — user ids from Get workspace members. Each assignee is notified.

team_iduuidoptional

Route the ticket to a team at creation.

due_datedatetimeoptional

ISO 8601 due date.

tagsarray<string>optional

Tag names to apply at creation.

Response

201application/json

Returns the full ticket, including its allocated number and the uuid used by every other ticket endpoint.

Support · Tickets

List tickets

GET/api/v1/tickets

Returns the support tickets in the workspace the token belongs to, newest activity first. Results are paginated and can be narrowed with query parameters. Every ticket is scoped to your workspace automatically.

Authorizations

Authorizationstringrequired

Bearer token used to authenticate the request. Generate one from Settings, Developers in your workspace.

Query Parameters

stagestringoptional

Filter by stage: open, in_progress, waiting_on_customer, resolved, closed.

prioritystringoptional

Filter by priority: low, medium, high, urgent.

typestringoptional

Filter by ticket type name (e.g. Bug).

searchstringoptional

Full-text search across ticket title and description.

tagstringoptional

Comma-separated tag names to filter by.

pageintegeroptional

Page number, starting at 1. Defaults to 1.

page_sizeintegeroptional

Results per page. Defaults to 50.

Response

200application/json

dataarray<object>optional

Array of tickets. Each carries id (the public T-#### label), uuid (use this in the path for the other endpoints), title, stage, priority, requester, and status.

meta.totalintegeroptional

Total number of tickets matching the filter, across all pages.

meta.total_pagesintegeroptional

Number of pages at the current page_size.

Support · Tickets

Get ticket

GET/api/v1/tickets/{id}

Returns a single ticket with its full activity timeline (comments, replies, and state changes). Returns 404 if the ticket doesn't exist or belongs to a different workspace.

Path Parameters

iduuidrequired

The ticket's uuid (from the list response), not the public T-#### label.

Authorizations

Authorizationstringrequired

Bearer token used to authenticate the request.

Response

200application/json

dataobjectoptional

The ticket, including an activities array of its timeline entries.

data.activitiesarray<object>optional

Timeline entries, oldest first. Each has a type (comment, reply, internal_note, or a state-change), content, and timestamp.

Support · Tickets

Add comment

POST/api/v1/tickets/{id}/comments

Adds an internal note to a ticket's timeline. Notes are team-only; they are never sent to the customer as an email (use the dashboard reply composer for customer-facing replies). The note is attributed to the user who created the API key, so the key must be a user-scoped key.

Path Parameters

iduuidrequired

The ticket's uuid.

Body Parameters

contentstringrequired

The comment body. Plain text or markdown.

attachmentsarray<object>optional

Optional image attachments, each { url, type, name }. Only image types are stored.

Response

201application/json

Returns the updated ticket with the new comment appended to its activities.

Support · Tickets

Set status

POST/api/v1/tickets/{id}/status

Moves a ticket to another workspace status. The change is recorded on the ticket's timeline, attributed to the key's user — so the key must be a user-scoped key. Get valid status ids from Get ticket statuses.

Path Parameters

iduuidrequired

The ticket's uuid.

Body Parameters

status_iduuidrequired

Target status id. If the status has closes_ticket set, the ticket is closed.

Response

200application/json

Returns the updated ticket with its new status.

Support · Tickets

Delete activity

DEL/api/v1/tickets/{id}/activities/{activityID}

Removes a comment or internal note that the key's user authored. Author-scoped and limited to content rows — it can never touch state-change audit entries or customer-facing replies.

Path Parameters

iduuidrequired

The ticket's uuid.

activityIDuuidrequired

The activity id of the comment or internal note (from the ticket's activities).

Response

200application/json

Returns a confirmation. Deleting an already-deleted activity returns 410 Gone.

Support · Statuses

Get ticket statuses

GET/api/v1/ticket-statuses

Returns the workspace's customizable ticket statuses (Open, In progress, Resolved, …). Pass a status id (or several, comma-separated) as the status_id filter on List tickets.

Authorizations

Authorizationstringrequired

Bearer token used to authenticate the request.

Response

200application/json

dataarray<object>optional

Array of statuses ordered by position. Each has an id, name, color_code, icon_name, and flags.

data[].closes_ticketbooleanoptional

Whether moving a ticket to this status resolves/closes it.

Errors

400Invalid request body or missing required fields.

401Missing or invalid bearer token.

403User is banned, or the board requires login for anonymous posts.

500Server error while persisting the post.