Capture Customer Sentiment
Before It Becomes Churn
Run NPS, CSAT, and custom surveys across every customer touchpoint. Then combine responses with support conversations, feature requests, and product feedback to understand what customers are really telling you.
Surveys alone don't tell the whole story
If your customer sentiment lives in a separate tool from support and feedback, you're losing insight. Product7 connects survey responses with every other customer signal to give teams a complete view of customer health.
How it works
Run targeted surveys via email, in-app widgets, or QR codes. Track NPS, CSAT, and customer sentiment over time.
Design
Create beautiful surveys
Build stunning surveys that match your brand. Choose from proven templates or create custom questions.
- Drag-and-drop survey builder
- NPS, CSAT, and custom question types
- Brand colors and custom styling
- Mobile-optimized templates
Distribute
Multi-channel delivery
Reach your customers wherever they are. Send surveys through multiple channels for maximum response rates.
- Email campaigns with scheduling
- In-app widgets and popups
- QR codes for physical touchpoints
- Embed anywhere on your site
Analyze
Actionable insights
Turn raw data into strategic decisions. Understand trends and take action on customer feedback.
- Real-time response tracking
- Sentiment analysis and trends
- Segment by user attributes
- Export reports to CSV/PDF
Powerful survey features
Everything you need to measure and improve customer satisfaction.
Understand Customer Satisfaction
Measure how customers really feel, not just what they say when asked.
NPS Surveys
Measure customer loyalty with Net Promoter Score surveys. Track trends over time.
CSAT Surveys
Capture customer satisfaction at key touchpoints in the customer journey.
Reach Customers Everywhere
Meet customers in the channel they're already in.
Multi-Channel
Send surveys via email, in-app widgets, SMS, or embed anywhere on your site.
Turn Responses Into Decisions
Connect survey data to the rest of your customer intelligence workflow.
Targeting & Segments
Show surveys to specific user segments based on behavior, plan, or attributes.
Real-time Analytics
Watch responses come in live. Analyze trends and identify patterns instantly.
Follow-up Automation
Trigger automated responses based on survey scores. Rescue detractors automatically.
Survey Responses Don't Live Alone
Unlike standalone survey tools, Product7 connects every response to your broader customer intelligence workflow — survey response, AI analysis, customer insight, feedback board, roadmap, and back to the customer when it ships.